15-Day Satisfaction Guarantee & Returns Policy

15-Day Satisfaction Guarantee & Returns Policy

 

At The Pro Shop Dubai, we want you to feel confident every time you shop with us, whether you’re visiting our store or ordering online.

 

If you’re not completely satisfied with your purchase, you may be eligible to return it within 15 days of receiving your order, subject to the terms and conditions below.

 

  1. 15-Day Returns

You can request a return within 15 days of receiving your purchase if the item is:

 

  • Unused and in its original condition
  • In its original, undamaged packaging
  • Complete with all original tags, labels, accessories and documentation
  • Suitable for resale
  • Accompanied by your original proof of purchase or order confirmation

For online purchases, the 15-day period begins from the date your order is delivered.

 

  1. Golf Clubs & Equipment

Golf equipment must be returned in its original condition and must not show signs of use, play, impact or damage.

 

 

Golf clubs, shafts, bags, shoes, apparel and other equipment that have been used on the golf course, driving range or otherwise show signs of use may not be eligible for return.

 

Custom-fitted, personalised, customised or specially ordered equipment may also be non-returnable unless the product is defective.

 

If you are unsure about the suitability of a product, our team is happy to assist with product selection and fitting before purchase.

 

  1. Apparel & Footwear

For clothing, golf shoes and wearable products, items must be:

 

  • Unworn and unused
  • Returned with original tags attached
  • Free from stains, marks, odours, pet hair or other signs of use
  • Returned in the original packaging where applicable

For hygiene reasons, certain products may not be eligible for return once opened or used.

 

  1. Defective or Damaged Products

If your item arrives damaged or you believe there is a manufacturing defect, please contact us as soon as possible.

 

We may request photographs, videos or other information to help us assess the issue.

 

Where a product is confirmed to have a manufacturing defect, we will work with you to arrange an appropriate solution, which may include a repair, replacement or refund, subject to the manufacturer’s warranty and applicable terms.

 

Normal wear and tear, misuse, accidental damage or damage caused by improper care are not considered manufacturing defects.

 

  1. Exclusions

The following items may not be eligible for return or exchange:

 

  • Custom-fitted or personalised golf clubs
  • Custom shafts or specially built equipment
  • Products made or ordered specifically to customer requirements
  • Used golf clubs or equipment showing signs of play
  • Clearance or final-sale items, where clearly identified at the time of purchase
  • Gift cards or vouchers
  • Products that have been damaged, altered or improperly used
  • Items missing original packaging, accessories or components

If an item is excluded from our standard returns policy, this will be clearly communicated where applicable.

 

  1. How to Request a Return

To request a return, please contact our customer service team within 15 days of receiving your order.

 

Please provide:

 

  1. Your order number or proof of purchase
  2. The product(s) you wish to return
  3. The reason for the return
  4. Photographs of the product and packaging where requested

Our team will review your request and provide instructions on the next steps.

 

Please do not send an item back before your return has been approved by our team.

 

  1. Return Shipping

For change-of-mind returns, the customer may be responsible for the cost of returning the product to us.

 

Where an item has been received damaged, is incorrect, or is confirmed to have a manufacturing defect, we will assess the appropriate return or delivery arrangements.

 

Original delivery charges may not be refundable for change-of-mind returns.

 

  1. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

 

If approved, your refund will be processed using the original payment method, subject to any applicable delivery or return charges.

 

Please allow additional processing time for the refund to appear in your bank account or payment provider account.

 

  1. Exchanges

Where available, we may offer an exchange for another size, colour or suitable product.

 

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund in accordance with this policy.

 

  1. In-Store & Online Purchases

This policy applies to eligible purchases made through our online store and, where applicable, purchases made directly from our retail store.

 

Different conditions may apply to products purchased through third-party marketplaces, special promotions, clearance sales or manufacturer-specific warranty programmes.

 

  1. Our Commitment to You

We want you to love what you buy and enjoy every round with your equipment.

 

If something isn’t right, speak to our team and we’ll do our best to find a fair and practical solution.

 

This policy does not affect any rights you may have under applicable UAE consumer protection laws.

 

The Pro Shop Dubai reserves the right to assess the condition and eligibility of returned products before approving a refund, exchange or replacement.